Welcome to Custom Plumbing's Frequently Asked Questions

Custom Plumbing of Lee County is pleased to provide you with the answers to some of the most common plumbing service questions. Please don’t hesitate to call us any time 24/7 if we can help you with plumbing service, maintenance, or a plumbing emergency.

The temperature of my hot water seems to be higher than what I think it needs to be.
The standard temperature that manufacturers use when pre-setting your hot water heater at the factory is typically 120°F. This is a sufficient temperature for most households. If you have an older model, you can set the thermostat at medium. Gas models usually have a dial on the front of the gas valve. Electric models have thermostats (there may be two) that are concealed behind the two panels on the side of the tank. You can adjust the temperature to meet your needs. Keep in mind that hot water also helps in minimizing the growth of bacteria. Consult your Custom Plumbing professional for the recommended temperatures for your particular needs.

NOTE: Turn off the electricity to the water heater before performing any personal maintenance. There can be exposed wires behind the panels that may result in extreme shock.

Is there any maintenance for a water heater that I can do?
Yes, you should test the pressure relief valve regularly and replace it if it fails to operate. At least once a year you should flush out the sediments. As long as a tank has a functioning anode, it should not rust. Therefore you should have the anode checked, by a 
Custom Plumbing professional about once every two years.
What happens when roots get inside drain lines?
If left undisturbed, roots from shrubs and trees will completely fill a pipe with multiple hair-like root masses at each point of entry. These root masses quickly become clogged with toilet tissue, grease and other debris flowing from your home to the main sewer, resulting in reduced flow, slow running drains and in most cases a complete blockage. Once roots have entered the pipe, they continue to grow and expand, exerting considerable pressure at the crack or joint. This increased pressure often breaks the pipe and may result in total collapse, which requires repair or replacement.

Some pipe materials are more susceptible to root intrusion than others. Clay tile pipe is easily penetrated and damaged by tree roots. Concrete pipe and PVC pipe may also allow root intrusion, but to a lesser extent than clay pipe. PVC pipe usually has fewer joints and the tightly fitted joints are less likely to leak as a result of settlement around the pipe. Allow Custom Plumbing to use state-of-the-art inline 
drain cameras to view and record your drain problems with roots. 
What could be the cause of my recent high water bills?
You may want to check to see if a toilet is leaking. Check the water level in the tank to see if water is overflowing into the overflow pipe. This is the pipe in the middle of the tank which has a small tube connected to it. In the event water is running into the overflow pipe, adjust the fill valve to stop the flow approximately one inch below the top of the overflow tube or to the water level mark stamped on the side of the tank. Periodic maintenance by a plumbing professional will ensure proper operation.
How do I eliminate the foul odor coming from my garbage disposal?
This is a common plumbing troubleshooting question. Foul odors occur from a buildup of food debris within the disposal. To eliminate odors, place ice cubes and lemon peels or orange peels in the disposal, and run for 30 seconds. Next, squirt a little liquid dish detergent into the disposer while it is still running. Finally, run cold water for about 30 seconds to rinse all the debris away.

Serving all of Bokeelia - Bonita Springs - Cape Coral - Estero - Ft. Myers - Ft. Myers Beach - North Ft. Myers - Sanibel - Pine Island
Owner John Myers
239-980-2763
License # CR-CO58021

24 Hour Service
239-332-5334
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What does it mean when I hear a rumbling sound coming from the water heater?
Rumbling sounds can be an indication that sediment has built up on the bottom of the water heater. Water can become trapped in this sediment and begin to boil. This means the water heater is not operating efficiently and the sediment isn’t allowing the heat to transfer to the water in the tank.

You may try draining a few gallons of water off the bottom of the water heater tank. This is done by attaching a drain hose to the valve at the bottom of the tank. Allow it to drain for about five minutes. Many newer models of water heaters have a new feature that prohibits the buildup of sediment in the tank. If your heater is an older model, it may be cost effective to replace the water heater if the buildup is severe.
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